01279 876 189
Bretts Farm, Chelmsford Road, White Roding, Dunmow, Essex CM6 1RF
Monday to Saturday 8am - 5.30pm | Sunday 8am - 4pm

Terms & Conditions

The use of our website www.fullersfamilyfoodhall.co.uk and the purchase of products from Fullers Family Food Hall and Fullers Family Butchers through this website is as a condition of your agreement with our following terms and conditions.

These terms and conditions and your use of this website are governed by English law and you agree to submit to the non exclusive jurisdiction of the English court. This law does not affect your statutory rights.

If at any point we make changes to our terms and conditions, we will notify you by email and/or a notice on our homepage.

1. Prices, descriptions and availability of goods

Fullers Family Food Hall is regularly reviewing the prices on the website, all prices are subject to change without prior notice. However the customer will only pay the price of goods at the time of purchase. We do not accept liability for any inaccuracies, commissions or errors in our product descriptions, including pictures, information and prices.

If an order has been placed which contains products that are currently unavailable, a full refund of the product will be processed. The refunded amount will appear back into the account you initially paid with, please allow up to 5 working days for the transaction to appear. Fullers Family Food Hall are not responsible for any discrepancies regarding the processing of a refund. 

Fullers Family Food Hall is an independent, small-scale farm, therefore all our products are subject to availability. Any order requests are accepted at our sole discretion whilst we also maintain the right to decline orders without explanation.

All prices on www.fullersfamilyfoodhall.co.uk are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT).

2. Delivery

Our products will be sent in insulated boxes directly to you. Additionally, cooling ice pads will be used to extend the low temperature. So your meat stays frozen until it reaches your door.

If you are not home to receive your box, our couriers will leave the goods in your designated place that has been stated by you. Note that if not delivery message is left, the box will be returned to the depot and could result in the products being unsuitable for consumption. Fullers Family Food Hall will not be liable for any products wasted in relation to the delivery note. They will also send you a message, either text or email, providing an hour slot for the delivery of your box.

We deliver all around mainland Britain, excluding the Highlands and Islands.

A national courier is used for all deliveries.

If you’ve placed your order before 2pm we’ll collect your goodies on the same day. Your box will then be delivered on weekdays directly from our Farm to your door within 24 hours. Orders after 2pm will be collected and dispatched the next weekday and then delivered on weekdays within 24 hours. The delivery charges are depending on the value of your order.

In the event of a delivery not being delivered within the quoted time, through direct customer contact with a third party courier, the company shall not be liable for any losses, costs damages or expenses incurred to either the customer or a third party.

3. Payment & Security

The security of your financial information is very important to us. All of our online payments will be processed through our secure payment service provider morphpay to ensure the highest possible level of security and fraud protection available for all of our customers. Our website uses SSL (Secure Socket Layer) in order to encrypt sensitive information during the payment process. We currently accept all of the major credit & debit cards. All transactions are shown in pounds sterling (£).

4. Cancellations, Complaints and Refunds

You can cancel your order within two hours after your online purchase. We can not cancel an order after this period.

We hope that you enjoy our products. But if for any reason you are unhappy, please let us know why as soon as possible, by sending us the batch number and the reason why you are disappointed with the product.

We will then consider either giving you a refund or sending you a voucher or find another solution. We will do our very best to respond as quickly as possible and try to resolve it. Email to: info@fullersfamilyfoodhall.co.uk, phone: 01279 876 189

5. Copyrights and Trademarks

Fullers Family Food Hall reserves all copyright of content provided on this website (including photos, illustrations, designs, logos & texts). Use, printing or copying of materials on this website, other than in the course of browsing, choosing products and placing order with us, is prohibited. In case you want to share our photos, illustrations, designs, logos & texts, please let us know and we’ll find a solution: info@fullersfamilyfoodhall.co.uk.

In the event of infringement Fullers Family Food Hall, reserves the right to raise legal proceedings to protect its commercial interests.

6. Information Collection and Sharing

We ask for certain details in our registration and payment processes such as your name, address and contact information. We keep your records to make future transactions quicker and smoother for you. We will not share or sell this information to third parties other than as disclosed in this statement. If for any reason you wish us not to store information as detailed above please contact us via email info@fullersfamilyfoodhall.co.uk or phone 01279 876 189

7. Cookies

We use Cookies containing the users data, these are stored on your computer and used to remember your identity and to enable your shopping basket contents to be stored until your next visit. The website also uses temporary Cookies used to track your searches, basket items and checkout details. Some internet security software may block the use of temporary Cookies or you may have this function disabled in either case you may not be able to use the website effectively. Please contact us if you experience difficulties and we will do our best to help.

8. Log Files

We use IP addresses to analyse trends, administer the website, track user’s movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

9. Limitations of Liability

All information provided on our website is free of charge and therefore you acknowledge that it would be unreasonable to hold us liable in respect of the website and the information contained on it. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

  • Why Us?

    Our aim is to offer our fine produce at affordable prices, providing unrivalled service and ethically sourced, high quality food and drink from people who truly care about good food that’s grown and made the way it should be.

  • Opening Hours

    • Monday - Saturday:
      8am - 5.30pm
    • Sunday:
      8am - 4pm